Refund policy
Return & Refund Policy
Last updated: November 10, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which you received them: unworn or unused, with tags and in their original packaging, or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled beyond what is necessary.
Contact us to learn about return options and how to start a return.
How to Start a Return
These instructions explain how to submit a request. Whether a return or cancellation is available depends on the conditions above and your rights under applicable law.
Contact us before returning an item.
Unless otherwise stated by us or required by law, you are responsible for shipping costs for change-of-mind returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate and resolve the issue.
Exceptions and Non-Returnable Items
Some items may be excluded from returns, as stated in the return conditions above or in the product listing, on the website, or at the time of purchase in the store.
Contact us if you have questions about whether a particular item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Returns and Cancellations in the European Union
If you reside in the European Union and purchase goods online, you may, as a consumer, have the right to cancel your order for any reason within 14 days of receiving the goods, unless an exception applies.
After notifying us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of receiving notice of your cancellation. However, we may withhold the refund until we have received the goods back or you have provided evidence that you have returned them.
For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We are not required to refund additional amounts paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under "How to Start a Return." To request a cancellation, contact us.
Returns and Cancellations in the United Kingdom
If you reside in the United Kingdom and purchase goods online, you may, as a consumer, have the right to cancel your order within 14 days of receiving the goods, unless an exception applies.
After notifying us that you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or you provide evidence that you have returned them.
For eligible cancellations, we will refund the product price and the cost of standard delivery if you paid for delivery. We may not refund additional amounts paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under "How to Start a Return." To request a cancellation, contact us.
Refunds
We will notify you after receiving and inspecting your return and let you know whether the refund has been approved. If approved, the amount will automatically be refunded to your original payment method shortly afterwards. It may take some time for your bank or payment provider to process and post the refund.
If you do not receive your refund within a reasonable period after approval, contact us.
This policy does not limit any rights you have under applicable consumer protection laws. These include rights that may apply when goods are defective, do not match their description, are not delivered within the required or agreed period, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about a return, enquire about an exchange, or report damaged items, please contact us at zzz07806557452@gmail.com.